WHAT'S THIS FOR - This page is our section aimed at de-mystifying the telecom industry.

There are 11 entries in this glossary.

D

DDI

(Direct Dialling In) A key function of an ISDN phone system, is the ability to assign unique numbers to people and departments, enabling callers to dial them directly without going through an operator.

Why? This significantly improves your traffic management and sends them to the right individual, great customer services!

DECT

(Digital Enhanced Cordless Telephony) D.E.C.T. handsets provide wireless communications within your premises. The hand-sets can be fully integrated with the ISDN phone system, allowing users to make, take and transfer securely as they move around the work-space.

Display Phones (LCD Display Phones)

Display Phones - Most modern ISDN phone systems offer important help via the screen. If the system is fitted with cheaper non-display phones this is obviously then not accessible. The result being, your staff does not use the system to its full potential. Why purchase such a superb system and then strangle it? Would you get a state of the art TV and hang net curtains in front it? A state-of-the-art ISDN phone system is brimming over with clever, sexy functionality, too many for folk to bother using, unless it is made easy for them. All of this is quite apart from the capability to answer in multiple company, department or customer’s names. If the system is installed with ISDN (as it certainly should be), not having LCD-phones means some of the best ISDN features such as C-L-I and D-D-I are no longer available.