WHAT'S THIS FOR - This page is our section aimed at de-mystifying the telecom industry.

There are 11 entries in this glossary.

C

CLI

(Calling Line Identification) This facility, of an ISDN Phone System, lets you to see the identity of the person contacting you. You in turn are informed of this (their name/company) on your ISDN Phone System LCD phone (that's why you should have display sets). The benefit here is that your ISDN Phone System can treat each number differently, sending it to an alternative phone or group for instance. It also allows you to operate computer-telephony integration (CTI), where a client’s details can pop-up on your PC monitor as they ring you (how about that for customer-service)!

Why? The benefits here are a far more efficient and flexible method of dealing with clients.